The economics of a live call center
What a minute with your customer really costs
Move the sliders to match your call center and see the real price of a live minute against our AI agent, and the cost of manual quality control against Locator.
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Cost of one minute
How this number is worked out, step by step
What the cost is made of
All products and tariffs: the bigger the volume, the cheaper the minute
Four products, one pricing logic. The three AI agents hold the conversations and replace live operators (one operator handles about 5,000 talk minutes a month). Locator reviews the calls your human team makes, so it carries its own, steeper volume discount.
Which agent does which job: the AI receptionist answers inbound calls, AI outbound calling works your base, AI appointment booking fills the diary, AI collections chases overdue invoices, and a full AI call center covers the lot.
| Volume per month | Bene Hotlinetype 1 · reception | Bene Qualifiertype 2 · qualification | Bene Salestype 3 · selling | LocatorAI speech analytics |
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How the analyst replacement is worked out
Read in people, Locator is quality control. An analyst works an 8-hour shift, but after breaks and admin only about 6 hours (360 minutes) is real listening. To cover every day of the month despite a 5/2 schedule, holidays and sick leave, you staff about 1.2x that headcount. So the team is sized to the minutes you actually want reviewed, and even a small manual sample costs several times the Locator per-minute rate while covering only a fraction of calls. Locator listens to 100% at a flat per-minute rate.