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The economics of a live call center

What a minute with your customer really costs

Move the sliders to match your call center and see the real price of a live minute against our AI agent, and the cost of manual quality control against Locator.

Your numbers, not ours. Every figure below comes from the sliders you move: your volume, your talk-time share, your rates. Not a published study, not a fixed price list.

Cost of one minute

Live operator
AI agent cheaper
AI agent

Calculator

Agents in your call center 20
how many live people are on the line (also sets your monthly volume)
Gross monthly salary
what the agent earns on paper, before employer charges
Employer charges
mandatory social security and payroll taxes on top of gross pay
Talk time
share of paid hours actually spent talking (rest: waiting, wrap-up, breaks). The slider starts at 50%, the share we work with from our own years of running call centres, not a market average. The longer your operators wait between calls, the lower that share: move the slider to your own ratio.
Management & QA
supervisors, QA, team leads, trainers, added on top of payroll. With us this is included.
Workplace
an office seat adds hardware, rent, telephony, software; remote absorbs these into salary
Workplace cost per agent
Conversations per day 5,000
how many calls your team handles a day (this sets the monthly volume)
Average call duration 6 min
used to read the volume in calls and to size one reviewer
Calls reviewed today 5%
manual QA typically samples 1 to 5% of calls by hand
QA analyst gross salary
monthly gross pay of one quality-control analyst
Employer charges
social security and payroll taxes on top of the analyst salary

Cost of one minute

Live operator
cheaper with us
AI agent

How this number is worked out, step by step

    What the cost is made of

    All products and tariffs: the bigger the volume, the cheaper the minute

    Four products, one pricing logic. The three AI agents hold the conversations and replace live operators (one operator handles about talk minutes a month). Locator reviews the calls your human team makes, so it carries its own, steeper volume discount.

    Which agent does which job: the AI receptionist answers inbound calls, AI outbound calling works your base, AI appointment booking fills the diary, AI collections chases overdue invoices, and a full AI call center covers the lot.

    Volume per month Bene Hotlinetype 1 · reception Bene Qualifiertype 2 · qualification Bene Salestype 3 · selling LocatorAI speech analytics

    How the operator-headcount equivalent is worked out

    How the analyst replacement is worked out

    Read in people, Locator is quality control. An analyst works an 8-hour shift, but after breaks and admin only about 6 hours (360 minutes) is real listening. To cover every day of the month despite a 5/2 schedule, holidays and sick leave, you staff about 1.2x that headcount. So the team is sized to the minutes you actually want reviewed, and even a small manual sample costs several times the Locator per-minute rate while covering only a fraction of calls. Locator listens to 100% at a flat per-minute rate.

    your numbers, not ours

    Want this priced for your actual call center?

    Everything above came from the sliders you moved, not from us. Send us the same numbers and we will show a demo, dig into your task, and lay out the first step — the consultation comes with no strings attached.