Set the sliders to match your call center, see the cost of a human minute and how it compares to our AI agent.
The AI agent is billed only for minutes spent talking to customers, no charges for waiting, pauses, or post-call work. So the comparison is fair: the cost of one minute of live conversation with a human operator versus an AI agent.
To pay 60,000 ₽ take-home, a company grosses the salary up to 68,966 ₽ (13% income tax) and pays 30% social contributions on top. The full employer burden is +49% over take-home pay (÷0.87 × 1.3). That's not our markup, those are mandatory payments.
This is pure time spent talking to customers, the time that produces results. An operator's working month is 176 hours, or 10,560 paid minutes. Not all of them are spent talking: roughly half, with the rest going to waiting for calls, filling in records, breaks, and training. At a 50% talk share, that's about 5,280 useful minutes per operator.
Above the operators sit supervisors, the QA team, team leads, trainers, and a manager. In a human call center this adds around 20% to payroll. With us, support, training, and quality control of 100% of calls are already included in the plan.
In the office, every operator needs a computer, headset, desk, and chair, plus monthly rent, internet, telephony, software, and electricity, about 12,000 ₽ per person. Remote work has no separate line item, but the person still gets compensated for equipment and connectivity through their salary.
Take the call center's full monthly cost and divide it by all talk minutes. That's the real price of a human minute.
One operator works 176 hours a month (22 days × 8 hours), just over 10,000 minutes, roughly half of them spent talking. The AI agent is also billed for talk time only, so it's easy to translate packages into human operators.
| our package | minutes/month | ≈ human operators | hotline | qualification | sales |
|---|---|---|---|---|---|
| Basic | 25,000 | 5 | 8 ₽ | 12 ₽ | 16 ₽ |
| 50K package | 50,000 | 10 | 7.6 ₽ | 11.4 ₽ | 15.2 ₽ |
| 100K package | 100,000 | 20 | 7.2 ₽ | 10.8 ₽ | 14.4 ₽ |
| 200K package | 200,000 | 40 | 6.8 ₽ | 10.2 ₽ | 13.6 ₽ |
| 400K package | 400,000 | 80 | 6.4 ₽ | 9.6 ₽ | 12.8 ₽ |
| 1M package | 1,000,000 | 200 | 6 ₽ | 9 ₽ | 12 ₽ |
Per-minute prices apply within a package, include the volume discount, and are VAT-free. The operator equivalent is rounded to 5,000 minutes per person; the calculator above uses your actual talk-time share. All prices are VAT-free. The math is illustrative, plug in your own numbers to see the result for your call center.
