100%
of calls monitored
Locator listens to 100% of your calls and shows where your reps are selling, and where they’re losing the customer. It scores every call on 30+ parameters, tuned to your script, with no manual spot-checks.
| Operator | Calls | Booked | Index | Lost/100 | Missed step | Value/mo. |
|---|---|---|---|---|---|---|
| Operator 15 | 103 | 58.3% | 0.82 | 26.2 | price, objection | €3.3K |
| Operator 16 | 100 | 61.0% | 0.83 | 26.0 | objection, price | €3.2K |
| Operator 17 | 89 | 64.0% | 0.90 | 25.8 | no offer made | €2.6K |
| Operator 21 | 28 | 39.3% | 0.53 | 25.0 | no offer, objection | €1.1K |
| Operator 08 | 218 | 61.9% | 0.85 | 18.3 | step skipped | €4.4K |
24 operators on the line → 22 took booking requests → 21 in this ranking. Sort by loss/100, by total, or by index. Click a row for that operator’s card.
Illustrative figures — a real clinic phone line, 30 days, operator names replaced with numbers.
A manager only gets through a few percent of calls; the rest stays a blind spot. Locator closes it: every conversation is scored against your criteria right after the call.
Locator is where the work starts: first we see what your customers and operators actually say, then we launch neuro-agents.
You tune the parameters to your script, product, and standards. Below are examples from six scoring groups.
A QA team can only ever listen to a slice of what happens on your phones. In our own operations, running call floors ourselves, that slice tops out under 5% — our own operating ceiling, not an industry figure. Everything outside it goes unscored until a deal is already lost.
Under 5% reviewed means over 95% is not reviewed lightly, it is not reviewed at all. A bad call, a missed upsell or a script departure inside that majority stays invisible until a customer complains or a number stops adding up.
Reviewing more calls by hand means hiring, training and keeping more reviewers, and that headcount has to grow with call volume. Locator's coverage is 100% at any volume: a quiet week and a campaign spike cost it the same nothing in headcount.
Locator scores what your business already does on the phone, whatever that call is for. What changes between industries is the checklist, not the method.
Every rep, every shift, every script version, scored the same way. You see which operators are closing and which are losing the customer, without waiting for a supervisor to sample a handful of calls.
Reminder calls, payment arrangements, booking calls: the same scoring logic applies wherever the conversation decides whether money gets recovered or a slot gets confirmed.
Locator is where most of our clients start, at EUR 0.10 a minute — the lowest base per-minute rate we publish. It shows what your customers and operators actually say before you commit to a neuro-agent built on top of it.
Across 100% of calls, you see exactly where customers drop off and which operator is falling short.
Locator scores every conversation by the same rules, not selectively, not by gut feel.
You see weak spots down to specific calls and coach the team where it counts. Conversion improves without extra ad spend.
Locator data is what the AI operator learns from: we train it on real conversations from your own call history, not canned scripts.
Run Locator on its own as a standalone quality control tool, or as the first step toward launching neuro-agents.
Get LocatorScoring a call is not the same as deciding what happens next. Those boundaries are worth stating plainly, before you buy rather than after.
Locator reviews conversations after they end. It does not listen in real time, whisper prompts to an agent mid-call, or intervene in a conversation. Live coaching is a different tool and a different job.
Locator scores against the criteria you give it: your script, your banned phrases, your required disclosures. It will not invent your compliance policy or catch a rule nobody wrote down. Keeping the checklist current as your script changes stays your team's job.
A score is evidence, not a verdict. Coaching, discipline or anything affecting someone's job needs a person to look at the specific calls and decide. We would rather say that plainly than let a dashboard number stand in for judgement.
An outsourced call center quote leads with one rate, and the invoice can carry more lines than that.
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