Demo recordings. Customer personal data has been removed or anonymized. Processing complies with the Russian personal data law (152-FZ).
The agent qualifies the lead: explains the difference between a septic tank and a sewer system, finds out the region, number of users, and timeline, prepping a warm lead for a precise offer.
The customer hesitates over money. Instead of pushing, the agent offers to move the delivery to a convenient date and locks it in on the spot, the order is saved.
The customer is confused about capsule counts and pricing. The agent calmly walks them through it from the knowledge base: how many capsules, for which course, and how to take them.
The call drops, the agent calls back and picks up right where it left off, no “let’s start over”, and immediately clears up the customer’s doubt.
The agent walks through two course options tailored to the request: what’s included, timelines, price, delivery, and pay-on-delivery. A clear offer, no fluff.
The customer says it’s too expensive. The agent justifies the price through value, breaks the course down to ~70 ₽ a day, dispels the fear of counterfeits, and closes the order.
The flagship: a neuro-agent takes the customer from the first word to a placed order. It empathizes with their situation, handles the “too expensive” objection, offering a reduced price due to a manager’s mistake, collects the delivery address step by step, confirms the full name, and gets verbal confirmation. It closes the deal on its own, without handing off to a human operator.
Example: selling a product (dietary supplement)
