A buyer who has just seen a listing rings three agencies in ten minutes and books with whoever picks up. You are in a car, in a viewing, or with another client. The agent answers, answers the questions from your own listing data, qualifies the enquiry, and puts the viewing in your diary.
Property enquiries are the clearest case in any industry of speed deciding the outcome.
Is it still available, what is the service charge, which floor, can I see it Saturday. The caller has the listing open in front of them and is calling two other agencies in the same breath.
A written enquiry from a portal is a phone call waiting to happen. Called back within a minute it is a conversation; called back the next morning it is a voicemail to someone who has already booked elsewhere.
Worth far more than a single viewing and easy to lose, because it usually arrives outside the hours when anyone senior is at a desk.
The job requires being out of the office, which is exactly where the phone does not work.
Peak viewing time is peak enquiry time. An agent in a property cannot take a call about another property, so the busiest hours of the week are also the hours with the lowest answer rate. Nobody logs the enquiry that never connected.
A new listing goes live, a portal refreshes, a price drops, and twenty enquiries land in an hour. The response time on the twentieth decides whether it was worth generating. Adding people for that hour is not a plan.
Two directions on one line: inbound enquiries answered, and written leads called back before they cool.
Availability, price, floor, service charge, tenure, what is included: the agent answers from the data you give it, and where a fact is not there it says so and takes the question to you rather than filling the gap. Misdescribing a property is a legal problem, not an embarrassment.
How we stop it inventing answers →Budget, timeline, finance, whether they have a property to sell, whether they can view at the times you have. The output is structured fields in your CRM with the transcript attached, so the negotiator reads a filled-in record instead of a callback note.
Qualification in detail →A form submission triggers an outbound call while the enquirer is still on the listing. Consent and calling hours apply to outbound work, so the list and its lawful basis have to be yours to account for.
Speed to lead →The limits here are mostly legal, which makes them the ones worth being explicit about.
Offers, counter-offers and anything that shapes a price are handed to a person. The agent takes the offer as a message with the number and the conditions recorded, and says a person will come back on it.
Questions about conveyancing, lending, stamp duty or tenancy law are captured and routed. Getting one of those wrong on a recorded call is a liability, and there is no version of this product that should be answering them.
It repeats what your listing data says, hedges where the data is silent, and never rounds a floor area up or turns a nearby station into a walkable one. If your data is wrong the agent will faithfully repeat the error, which is an argument for fixing the feed.
The enquiry has to end up where the negotiator already looks, or it has not been captured.
The qualified enquiry, the transcript and the recording are written into your CRM, and the viewing goes into the right person's diary against their real availability rather than into a note for someone to action later.
The agent answers property questions from a feed or export you control. We agree during scoping how often it refreshes, and what the agent says about a property whose data it cannot confirm.
What changes between these pages is which calls matter and what the agent has to be stopped from doing.
Reception is already serving the person at the desk. The phone is the patient you never met.
What we would build →You are under a sink. The phone is a job you have not quoted yet.
What we would build →Three questions are most of your call volume, and all three have an answer in a system.
What we would build →The service desk is with a customer at the counter. The sales enquiry arrives at nine at night.
What we would build →Every failed delivery is a phone call and a second van. Most of them are an address problem.
What we would build →These six are where inbound call volume is heaviest and the integrations are best understood, not the limit of what the agent handles. If your calls are repetitive and the answers live in a system, the shape of the work is the same.
Every industry page →